Returns & Exchanges

At Christmas Tree Brooklyn, we want your holiday to be perfect; if you are not satisfied with your tree or decor, we offer a hassle-free return or exchange within 48 hours of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our holiday support team via email or phone within 48 hours of receiving your tree to start the return or exchange process.

• 2.
  Condition Verification

  Ensure the tree or greenery remains in its original delivered condition and has been kept in water to maintain its freshness for inspection.

• 3.
  Schedule a Pickup

  Our local delivery team will coordinate a convenient time to visit your home and collect the items or provide a fresh replacement.

• 4.
  Refund Processing

  Once the item is retrieved and inspected, we will issue a full refund to your original payment method, typically appearing within 3-5 business days.